Keep two addresses ready
The hospital reception and your accommodation may have different taxi and pedestrian entrances. Save both addresses before travelling. Hospital pages include an arrival card to print or show a driver, plus a current TfL journey lookup from Heathrow and the main stations.
From Heathrow
The Elizabeth line serves Heathrow and continues to central London, including Paddington, Bond Street and Tottenham Court Road. The airport terminal and the final street journey affect the route. A station with lifts still requires the appropriate exit and, in some cases, assistance to board.
Plan a step-free journey with TfL. Select the terminal you use and the accommodation or hospital address you are actually heading to.
Arriving by rail
King’s Cross and St Pancras share a large interchange; the mainline platform, Underground entrance and taxi rank are different places. Euston and Paddington have their own layouts. National Rail’s Passenger Assist explains how to request help for a rail journey.
A taxi after the train
A direct car journey may be useful with luggage or equipment. Specify the hospital building or apartment door, the number of passengers and any vehicle access requirements when booking. Journey times and the ability to stop outside depend on traffic and local restrictions.
Late arrival at the apartment
Find out where check-in happens, when reception is staffed, and how keys are collected after hours. A 24-hour support phone is different from a staffed desk. Keep the provider’s arrival instructions offline.
Before setting off
Use current transport information on the day. The hospital pages can retrieve TfL lift and step-free alerts; an absence of reported disruption is not a guarantee that every part of a route is accessible.